Join the Cheltenham Trust – Where Great Service Meets Community Impact at The Pittville Pump Room Heritage Café!

Are you passionate about delivering outstanding service and making a positive impact in the community?

Do you want to embark on an exciting opportunity at the Pittville Pump Room Heritage Café?

Here’s why joining us is a perfect blend of excitement and community connection:

Charming Atmosphere: Work in a unique and vibrant setting at the Heritage Café. Enjoy the charming surroundings and be part of a team that values a welcoming and inclusive atmosphere.

Passionate Team: Join a team that is committed to delivering top-notch service with a smile. We celebrate a culture where every team member contributes to creating an enjoyable experience for our patrons.

Diverse Food and Drinks Offerings: From artisanal coffees to delicious snacks, be part of crafting a menu that caters to a diverse range of tastes. Your role extends beyond serving coffee – it’s about creating moments of joy for our visitors.

Continuous Training: Enhance your service skills with ongoing training opportunities. Whether it’s perfecting the art of coffee making or refining your customer service approach, we invest in your growth and development.

Community Connection: Build relationships with a diverse community of patrons. Engage in conversations and foster connections that make the café not just a place for coffee but a hub for our community. By joining the Cheltenham Trust, you are contributing towards delivering the trust’s vision of making a positive impact on the community.

If you’re ready to blend your passion for service with community impact, seize the opportunity! Join us at the Pittville Pump Room Heritage Café and become a valued member of a team dedicated to delivering exceptional service and making a difference in the community.

Craft Service, Build Connections, and Make an Impact with Us!

 

Our Organisation

The Cheltenham Trust is the lead provider of culture, heritage, leisure and sport in Cheltenham and we recognise that we need the right people with the right skills to help us achieve our vision, goals and further growth.

The Trust is an independent charity that manages five iconic and contemporary venues at the heart of Cheltenham including the Pittville Pump Room and Heritage Cafe, Cheltenham Town Hall and the Garden Bar, The Wilson Art Gallery and Museum, Leisure at Cheltenham, and the Prince of Wales stadium. We deliver a wide range of services and activities including hires and events, festivals and shows, exhibitions, leisure, cafes and in-house catering.

Your role as a Café Assistant

As a Cafe Assistant, you’ll play an essential role in creating a welcoming environment for our customers and ensuring they receive an efficient and friendly service.

As part of the trust team, you will also have the opportunity to work on our community events.

Your responsibilities

• Provide excellent customer service and a friendly welcome to our customers.
• Take orders and processing them through our till system
• Promote our product range and upsell with every transaction
• Simple food and drink preparation
• Replenish stock throughout the day
• Clean and tidy all cafe areas
• Support and help colleagues with their work and getting involved in day-to-day activities as and when required

What We’re Looking For:

• A passion for delivering excellent customer service.
• Previous cafe experience/customer service experience preferred but not essential
• Able to communicate clearly and confidently with the public
• Able to use own initiative, work in a team and work independently

Our Offer

• Permanent contract (40 hours per week to be worked Monday- Sunday on a rolling rota)
• Salary £21,733, full time
• Some evening and weekend working depending on venue or events schedule.
• 22 days annual leave plus bank holidays
• Holiday purchase scheme
• Employee Assistance Programme
• Fantastic employee leisure membership discounts
• Staff discounts, including cafes and bars.